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It looked like a beautiful facility. My loved one, has a 1 bedroom with kitchenette, and it is quite nice. Of course, not what she was used to, but very adequate for her needs. She has been joining in some of the activities, which is a bonus as she had lost her few contacts over the past years for various reasons. It’s good to hear of her participation…. Read more

Just under an hour outside of Boston, Massachusetts and Providence, Rhode Island, Benchmark Senior Living at Forge Hill sits in the historic town of Franklin, Massachusetts. Our community features cozy common spaces, an outdoor courtyard, and an array of care services. As Franklin’s first senior living community, we’ve provided our surrounding community with award-winning assisted living and memory care services for over 23 years.

Located less than a mile from Route 140 and Interstate 495, residents enjoy our easy access to local dining, shopping, and entertainment options. Spend your days exploring the Franklin Public Library — considered America’s first public library. Soak in the sun at Chilson Beach on Beaver Pond, play a game of best ball at Franklin Country Club, or enjoy nature at Franklin State Forest. While Franklin offers plenty of exciting attractions to visit, staying on campus provides you with relaxing amenities as well as supportive services designed to maximize independence and encourage a healthy, active lifestyle.

At Forge Hill, we work hard to provide exciting activities that keep residents active and engaged each and every day. With help and care when you need it, you can spend time focusing on social, mental, and physical wellness….

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Total monthly costs depend on room type, select services, and the level of care needed.

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Review Score

30 reviews

Out of 10

5 star

54%

4 star

30%

3 star

10%

2 star

4%

1 star

4%

A Place for Mom has scored Benchmark Senior Living at Forge Hill with 8.6 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Benchmark Senior Living at Forge Hill has 30 reviews with an average “overall experience” of 4.2 out of 5.

4.2

4.4

4.2

4.0

4.1

4.5

4.0

Our family had an in person tour with Benchmark Senior Living and we thought they did a very nice job on the tour experience, we liked them but it was another communities location that was going to be the better fit

Response from Benchmark Senior Living at Forge Hill

August 7, 2023

Hello Michael, We are so glad to hear about your positive tour experience with Benchmark Senior Living at Forge Hill. Thank you for taking the time to leave us a review!

It looked like a beautiful facility. My loved one, has a 1 bedroom with kitchenette, and it is quite nice. Of course, not what she was used to, but very adequate for her needs. She has been joining in some of the activities, which is a bonus as she had lost her few contacts over the past years for various reasons. It’s good to hear of her participation.

5

5

5

5

5

5

5

Response from Benchmark Senior Living at Forge Hill

August 7, 2023

Hello Karin, Thank you so much for the wonderful review. We are so glad to hear about your experience with our community. Our dedicated associates take great pride in providing the very best experience possible and your compliments are a highlight for our team. Thank you for sharing, and thank you for choosing Benchmark Senior Living at Forge Hill!

I would recommend if you can afford it. We picked this community because, it’s a good location, continuous dining 7 am to 7 pm, and attractive facilities. It’s very friendly and homey, but expensive. They keep in very close touch with family of residents.

5

5

5

4

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4

Response from Benchmark Senior Living at Forge Hill

June 22, 2023

Hello, Thank you so much for the wonderful review. We are so glad to hear about your experience with our community. Our dedicated associates take great pride in providing the very best experience possible and your compliments are a highlight for our team. Thank you for sharing, and thank you for choosing Benchmark Senior Living at Forge Hill!

This was a very nice community. My loved one required more care than they could provide.

We really like how responsive the staff members have been, anytime we reach out by phone or email we usually get an immediate response. The common areas of the community are very clean but the house keeping of our loved ones apartment could be a little better. We do wish they had more of an ambassador’s program for the new residents moving in. Our loved one received a lot of good information during the move in process from the staff which was great, but it was very over whelming so our loved one has forgotten some things, so it would be nice if residents could be apart of the program to show the newer residents where things are and how things work.

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5

No data collected

4

4

I am not happy with the care, that my loved one has been receiving. They are not getting what is required. The food quality is fine. Sometimes, they are not notifying my loved one during meal time. They are short staffed. It’s a great community for anyone who requires less care. I am more concerned about the care services, and they have not been following through with assisting my loved one. Overall, It’s a nice community, and they are down to earth.

4

5

4

2

No data collected

5

No data collected

Response from Benchmark Senior Living at Forge Hill

September 8, 2022

Thanks for your review, we are sorry to hear that you did not have a good experience with our community. We take all feedback seriously, and would like to learn more so that we can improve. Can you please reach out to us so that we can address your concerns?

I thought it was very nice. I’m just disappointed that my loved one didn’t get to enjoy it longer! During her short stay there, it was a great atmosphere, and the people were very friendly.

Our family had an in person tour and the people were nice but the dining room was very small, not very appealing and almost looked like an office break room. It felt kind of cold, so if you are someone who just wants to be alone this is probably the place. Also the pricing structure was not going to work with our family.

Our family was able to do a virtual tour and they did a good job taking us around the community. We were looking into another community at the time, and the reason we did not choose Benchmark was because they did not really have a backyard outside area where our loved one could walk around freely without having an escort be with her the entire time.

[name removed] the Nurse Practioner is outstanding. The activities director keeps the residents busy and engaged with the different activities. There is trivia, wheelchair zumba, puzzles, more exercise, and more for activities.

4

5

No data collected

5

5

5

5

Everybody in the community has the best intentions and they have a warm heart. The communications between the staff and our family is good and they keep us well informed. I would recommend this community based on my experience.

4

5

4

4

5

4

5

My mom is happy here. The communication with the staff has been good, with updates of my loved one. The staff is always willing to take my call. The community is having activities and my mom enjoys them. She is up all day participating in them.

We chose Benchmark Senior Living because of the director and the people at the facility, they all seemed very happy. They also have a great reputation and the facility looks nice. The room sizes are adequate. My mother in law thinks that the food post COVID has been horrendous, prior to COVID, she thought it was just ok. The food isn’t really fresh and there is not a lot of variety. My favorite part about this community would be how close it is to us and that she is happy and well cared for. I would recommend to a friend or family member.

5

5

4

5

3

The community was always clean. The staff tries to keep the residents engaged and are very friendly. They also have good communication with the families when they need. My family member is a little reluctant to receive help, but the staff is very accommodating and with always be willing to talk with us and address any of our concerns. My family member complains about the food, so we think it could be a little better. They do have activities available for the residents.

5

5

5

5

5

I cannot say enough about Forge hill in Franklin and their staff,especially [name removed]. The entire staff has been fantastic! And we’ve had a few issues that needed doing on our end and forge hill stepped up to help us out on multiple occasions! Extremely helpful and we are so grateful! My mother loves it there! She says it’s the best thing that happened to her and we are ridiculously happy for her! Everybody is great and friendly! If you are.not sure where your loved one should go…trust me! They will love it here!

5

5

5

5

5

Very nice place but avoid third floor at all cost during heating season. Heat from first two floors rises and they have no control over it. Not unusual for the hallways to be 90 degrees and residents have doors and windows open on warmer winter days.

5

5

2.5

2.5

2.5

Overall I have no complaints about this community, the staff have all been wonderful at making sure my loved one is comfortable and feels safe in her new living environment. They also have a wonderful activity program that helps the residents interact with each other and helps them enjoys some company throughout the week. I am very pleased with our choice of this facility and would defiantly recommend it.

5

5

5

5

5

The care is going a well as it can for my parents. The staff are nice, helpful, and attentive. My only complaint is the lack in consistency. I have asked to separate my parents clothes, there are labels to see. I put a big note on his walker to be in a specific area to avoid falls. These are not always, consistently done. The meals varies, it is good some days and not good on other days.

4.5

4.5

4.5

4.5

4.5

This was a good tour. When I walked in they were having a party and it looked like the resident were having fun. I thought this would have been too much for my dad. It is a bigger community with a confusing set up for my dad. This was not going to be a good fit for us. I did not see anything bad on my tour.

5

5

5

5

5

I thought this was too big for my cousin. The tour went good but it did not have a cozy feeling. I did see activities here and the staff were nice. After touring I heard some poor things.

4

4

4

4

4

See what the neighborhood has to offer and what’s nearby:

Benchmark Senior Living at Forge Hill offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

A Place for Mom has scored Benchmark Senior Living at Forge Hill 8.6 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

To reach a resident at Benchmark Senior Living at Forge Hill call: (508) 719-8031

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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